Frequently Asked Questions

Please contact your property manager with any questions regarding prior owner agreements or inherited account terms. In most cases, existing lease terms are honored following a property acquisition. Any updates or changes will be communicated directly by your property manager.

For after-hours assistance, please send an email to our management team. Your property manager will follow up with you on the next business day.

Our office hours are Monday through Friday, 9:00am to 5:00pm EST.

Yes, we offer a referral program that gives you 1 month of free rent, up to $2,000, when you refer a friend or family member who signs a lease with us. There is no limit to the number of referrals. Please make sure the person you refer mentions your name before signing, either through our leasing team or with your property manager.

To update your contact information, please email leasing@probusinesscenters.com with the requested changes, and your property manager will update your account.

You can contact management by email at leasing@probusinesscenters.com, by phone using the appropriate property number listed on our website, or by submitting a contact form through our Contact Us page!

Yes. Noise, odors, smoke, dust, and vibrations must be kept at acceptable levels and must not disturb neighboring tenants or violate local ordinances. If an issue is considered disruptive, a warning is issued. If the issue is not corrected, fines may apply.

Please refer to Rule 4 of the Rules and Regulations for guidance on hazardous materials. You may also contact your property manager if you need clarification about a specific item or use.

Once we receive your notice to vacate, we’ll schedule your move-out in our system. You’ll receive instructions one week before and again on your move-out day. Following these instructions will help ensure a smooth move-out process.

Yes, security deposits from prior ownership are transferred and honored after a property acquisition.

We require at least 30 days’ notice before move-out. If proper notice is not given, the security deposit may not be refundable.

If you intend to vacate your unit, send written notice by email to leasing@probusinesscenters.com and include your unit number, location, and intended move-out date.

Security deposit refunds depend on proper notice (we require a minimum notice of 30 days), account standing, and the condition of the unit at move-out. Deductions may apply for unapproved modifications, damage beyond normal wear and tear, missing keys or access information, or any past due balance on the account.

This may differ between properties—please confirm with your property manager before making any changes to your policy.

Send it to insurance@lcgpark.com. That address is specifically given in the insurance request email.

General Liability Insurance is required, and Pro Business Centers must be listed as an additional insured. The minimum coverage we require is $500,000 per person and $1,000,000 per occurrence. For additional information, please email leasing@probusinesscenters.com.

The COI should show active general liability coverage, required coverage limits, the correct landlord/management entities listed as Additional Insured, and current policy effective dates.

The COI request email states at least $500,000 per person and $1,000,000 per occurrence, unless otherwise required.

Yes, tenants are required to carry insurance for their unit.

Yes, proof of insurance is required. You can email your policy documents to insurance@lcgpark.com for review, provided the policy meets our requirements.

If the issue is urgent, call us immediately so we can address the issue right away. For life-threatening emergencies, always call 911 first.

Please be sure to include a clear description of the issue/request and any photos that may aid us in reviewing and addressing the matter.

You can submit a maintenance request through the tenant portal under ‘Service Issues’. Please be sure to include as much detail as possible so we can assist you quickly.

Vehicle and parking rules depend on the property’s policies. We can clarify whether a specific vehicle counts toward your limit and explain the rules for guest and visitor parking.

Parking is typically included with your unit, though the number of spaces may vary by location. Most units include 1 to 2 spaces. If you require additional parking, extra parking spots may be available for an extra monthly charge.

We allow a wide range of business types, depending on the property and local zoning requirements. If you are unsure whether your business use is allowed, please contact our leasing team if you are a prospective tenant, or your property manager if you are already a tenant.

Retail businesses may be permitted, depending on the property and local zoning requirements. Please confirm that your intended use is allowed in the area, or call the property phone number and select option 2 to speak with leasing.

Unit modifications may be allowed with prior written approval from management. Please contact your property manager before making any changes to your space.

Yes, automotive businesses may be permitted at our facilities. However, you should confirm that your use complies with local zoning and licensing requirements. For more information, please call the property phone number and select option 2 for leasing.

Please ask your leasing team or property manager for any access codes, instructions, or directions.

Yes. If you’d like to change your door or keypad code, please contact your property manager with the new code you’d like to use, and we’ll update it for you.

If you wish to change the locks/lock code on your unit please contact your property manager. Changing locks without prior authorization is not permitted.

Our properties are equipped with multiple security cameras.

If utilities are in your name, contact the provider directly. If the utility account is not in your name, please notify your property manager.

If utilities are in your name, please contact the utility provider directly regarding the disconnection. If the utility account is not in your name, please notify your property manager.

You may be required to switch utilities into your name depending on the location and/or your unit. Please contact to your property manager to learn if this will be required of you and for further information.

Late fees are applied to past due accounts after a 5-day grace period. It can be waived, or partially waived in certain cases. Ask your property manager if it can be waived.

Rent is due on the 1st of each month.

If your account is already in the eviction process, payment instructions may differ from normal rent collection. Contact us before paying so we can tell you the correct next step and where payment must go.

If rent is not paid on time, late fees may be applied. Continued nonpayment may lead to further action, including eviction if applicable.

There is a 5-day grace period. If rent is not paid in full by the 6th of the month, late fees may be charged. Further late fees may be applied on the 10th and 14th, and eviction may be filed in certain cases.

Yes, a convenience fee may apply to online payments, and the amount can vary based on the payment method and amount. These fees are charged by the payment processor, not by Pro Business Centers.

We accept ACH, debit card, and credit card payments through the online portal. In-person payments may also be available through our CashPay program. Please contact your property manager for CashPay instructions.

You can make payments through the online tenant portal. We also offer a Cash Pay program, providing tenants the opportunity to make in-person payments at participating locations.

We accept ACH payments through the tenant portal.

Availability changes by location. We can tell you what is open now, what sizes are available, and whether there are upcoming openings if the exact unit or site you want is not currently available.

Unit sizes vary by location. Please visit the Locations page on our website to view unit sizes at each property

Lease terms can vary by property. We offer a range of lease lengths, but some locations may require a minimum term of 2 to 3 years. Please contact our leasing team for location-specific details.

Included features depend on the property, but we can explain the size, utilities, access, amenities, and any important property-specific details before you decide.

To apply, you will need to complete an application that includes personal information (such as name, contact details, and SSN), rental history, employment information, and emergency contact details. Depending on your application, additional information or documentation may be requested during the review process.

Yes. The application fee is $40.

Rates vary by property, size, and unit type. For more information, please call the property phone number and select option 2 for leasing.

Application approvals are typically completed within 2 to 4 hours, though timing may vary depending on the information provided.

Once you choose a unit or site, we can walk you through the next steps, collect the needed information, confirm pricing, and tell you what to expect after the reservation or application is submitted. For more information, please call the property phone number and select option 2 for leasing.

Availability varies by location. Please call the property phone number and select option 2 to speak with our leasing team for current availability

Month-to-month leases are typically 10% more per month, and 6-month leases are typically 5% more per month.

Yes. We do offer short-term lease options, though they may come at a higher rate. For more information, please call the property phone number and select option 2 for leasing.

Any special offer is property- and timing-specific. For more information, please call the property phone number and select option 2 for leasing.

We can let you know what larger spaces are available and, if nothing fits, keep your information for follow-up when a larger unit opens up.

Yes, transfers to a larger or smaller unit may be possible based on availability at the time of your request. For more information, please call the property phone number and select option 2 for leasing.

Yes, we can arrange a tour, send photos or videos, and provide the next steps for you to rent the space.

In most cases, the deposit is equal to one month’s rent. For mechanic shop units, a double deposit is required.